Terms of service

OVERVIEW
Welcome to Soulband FR! The terms “we”, “us” and “our” refer to Soulband FR. Soulband FR operates this store and website, including all information, content, features, tools, products and related services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Soulband FR is a store powered by Shopify, which allows us to provide you with the Services.

The following Terms and Conditions, together with any related policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://thesoulband.fr/policies/privacy-policy. If you do not agree to these Terms of Service or this Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you give us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to accurately display our products and services in our online stores. However, please note that colors or appearance may vary depending on the device you use to access the store and your device settings.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is shown or described in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any product we offer on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Soulband FR reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until Soulband FR confirms acceptance. Payment must be received and processed before your order is accepted. Please review your order carefully before submitting it, as Soulband FR may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of purchase.
Purchases may be returned or exchanged only in accordance with our Refund Policy https://thesoulband.fr/policies/refund-policy.
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping and handling, customs duties, or import fees.
Prices displayed in our online stores may differ from prices offered in physical stores or other third-party platforms. We may offer promotions governed by separate terms; in the event of a conflict, the promotional terms will prevail.
You agree to provide current, complete, and accurate purchase and account information and to promptly update your information as necessary.
You represent and warrant that the credit card information you provide is accurate, that you are authorized to use the card, and that all charges will be honored, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Title and risk of loss pass to you once the products are transferred to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services, including trademarks, text, images, graphics, videos, and design elements, is the property of Soulband FR, its affiliates, or licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools “as is” and “as available,” without warranties or endorsement. Your use of such tools is at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for third-party content or transactions. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Soulband FR is powered by Shopify; however, purchases are made directly with Soulband FR. Shopify is not responsible for transactions or any damages arising from them.

SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge having read these policies.

SECTION 11 – FEEDBACK
Any feedback you submit grants us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. We are not obligated to keep feedback confidential or provide compensation.

SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, at any time without notice.

SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, transmit harmful code, or interfere with the operation of the Services. We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – TERMINATION
We may terminate your access at any time without notice. Obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without warranties of any kind. Use of the Services is at your own risk.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Soulband FR and its partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Soulband FR and Shopify from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions shall remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us and supersede prior agreements.

SECTION 20 – ASSIGNMENT
You may not assign these Terms without our consent. We may assign them freely.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Soulband FR is headquartered.

SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 24 – CONTACT INFORMATION
Questions regarding the Terms should be sent to info@soulband.co.
Soulband
info@soulband.co
Tour To-Lyon, 49 Bd Marius Vivier Merle, 69003 Lyon, France