Privacy policy

Last updated: September 2, 2024

Soulband FR operates this store and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Soulband FR is a Shopify-powered store, which allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable so that it cannot reasonably be linked to you. Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment-related details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your communications with us including information you include in communications with us, such as when you contact customer support.
  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide personal information;
  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
  • From our service providers, including when they help us implement certain technologies and collect or process personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, personalize, and improve the Services. This includes fulfilling our contract with you, processing payments and orders, remembering your preferences, sending account notifications, managing purchases, returns, exchanges, creating and managing accounts, arranging shipping, enabling reviews, and delivering a personalized shopping experience, such as product recommendations.
  • Marketing and advertising. We may use your information to send marketing and promotional communications via email, SMS, or mail, and to display online advertisements based on your activity on the Services.
  • Security and fraud prevention. We use personal information to authenticate accounts, provide secure checkout, detect and prevent fraudulent or malicious activity, and protect our Services. You are responsible for maintaining the confidentiality of your account credentials.
  • Communicate with you. We use your information to provide customer support, respond to inquiries, and maintain our business relationship.
  • Legal reasons. We may use personal information to comply with applicable laws, legal processes, enforce our policies, or investigate potential violations.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify and service providers that perform services on our behalf (e.g., IT services, payment processing, analytics, customer support, cloud storage, fulfillment).
  • With marketing and advertising partners to provide targeted advertising. These partners use your information in accordance with their own privacy policies.
  • When you direct us to share information or consent to disclosure, such as for shipping products or using social media integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, legal obligation, or to protect our rights, users, or Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information submitted to the Services is shared with Shopify and may be transferred to third parties located in other countries. Shopify may use this information to provide enhanced features. In such cases, Shopify is responsible for processing your personal information. For more details, please review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise your privacy rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Information shared publicly or on third-party platforms may be visible to others without restriction.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. The retention of personal information depends on legal, operational, and contractual needs.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right of access
  • Right to deletion
  • Right to correction
  • Right to data portability
  • Communication preferences

If you reside in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent, subject to applicable law.

Complaints

If you have a complaint regarding our handling of personal information, please contact us. You may also lodge a complaint with your local data protection authority. For the EEA, a list is available here.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. When transferring data outside the EEA or UK, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at info@soulband.co or at:
Soulband
Tour To-Lyon, 49 Bd Marius Vivier Merle, 69003 Lyon, France