Refund policy

Cancellation, Return & Refund Policy

At Soulband, what matters most to us is your complete satisfaction with your purchase! If something doesn’t feel right, please email us here, and we’ll do everything we can to make it right.

Cancellation & Modification

If you change your mind after placing an order, please submit your request via this form, including your order number and the change you would like to make. We will confirm once the modification or cancellation has been completed.

Within 1 hour:
Your order can be cancelled or modified.

After 1 hour:
Your order is locked for processing and can no longer be modified or cancelled.

Please note:
During holiday periods, modification requests may slightly extend delivery times. This remains rare, as we always do our best to apply changes quickly.
Note: placing an order implies acceptance of all the conditions stated above.

Free Replacement or Refund

We bring customers back, not products. We believe that a REPLACEMENT or a REFUND is the best way to resolve your issue. This means you do not need to physically return the item(s). You may keep them.

We take full responsibility up to 30 days after delivery in the following cases:

  • Damaged, defective, or non-functioning product
  • Incorrect product or product not matching the order confirmation
  • Lost or undelivered order (provided the shipping address was correct)

You may then choose a REPLACEMENT or a REFUND.
Stay relaxed and complete this form to receive fast assistance from our customer happiness experts.

NO REFUND
The following cases do not qualify for a refund or replacement. While we understand your disappointment, we are not responsible in these situations:

  • Refund request made more than 30 days after delivery
  • Personal reasons (change of mind, no longer wanting the product, etc.)
  • Product damaged due to improper use

REPLACEMENT WITH MINIMAL FEES

In some cases, a replacement may be possible for a small fee:

  • Incorrect information entered (model, size, personalization, etc.)
  • Incorrect shipping address provided, causing the package to be returned or destroyed

Every customer matters, and your satisfaction will always be handled personally with every interaction at Soulband. Thank you for trusting us and allowing us to do what we love!

If you have any questions, please feel free to contact us here.